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当品牌把KOL当成广告位,KOL就没那么值钱了

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品牌和KOL合作,有一个挺常见的过程。

最开始找达人,大家还会认真看这个人平时发什么、粉丝喜欢他什么、他的生活方式和品牌搭不搭。等真正进入执行,事情慢慢就变了。

产品部门补一个卖点,市场部觉得品牌名出现得太晚,电商希望把促销也带上,法务再删掉几个不够严谨的说法。来回几轮以后,一条视频里,产品功能、技术、成分、品牌背书、购买链接,能放进去的差不多都放进去了。

最后品牌内部终于觉得“信息完整了”。

达人也终于变得和其他达人差不多了。

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如果每个人拿到的都是同一份brief,说着差不多的话,只是换了一张脸,那品牌花更贵的钱找KOL,究竟买到了什么?

这个问题,我们这几年做种草时想得越来越多。

因为单纯买曝光,今天其实有很多更成熟的办法。真要算一千次曝光多少钱,KOL甚至未必更便宜。

花更多的钱找KOL,显然是因为达人身上有一些标准广告位没有的东西。

只是很多品牌在合作过程中,又亲手把这些东西拿掉了。

最容易被忽略的,是达人背后那群具体的人。

同样是100万播放,一个达人吸引来的可能大部分只是泛娱乐用户,另一个达人的观众里,却有很多正在养猫、准备换粮,甚至就在这个价格带里做选择的人。

从平台数据上看,他们都完成了100万播放。站在品牌的生意上看,这完全不是同样的100万。

所以选KOL,不能只问这个人有多少流量,更重要的是他的观众到底是谁,他们为什么长期看他,这群人和品牌真正想影响的消费者有多少重合。

人找对以后,内容又是另一回事。

品牌最懂自己的产品,于是合作时很容易觉得,既然这条内容花了钱,就应该尽量多说一点。技术、成分、参数、检测,最好一个都别漏。

可消费者不是坐在会议室里听产品培训。

他可能晚上十点躺在沙发上刷视频,也可能只是因为这个博主平时挺有意思,多停留了十几秒。

一个家清博主说:“我以前最烦的不是马桶脏,是每次想到还得拿马桶刷伸进去刷。”

和品牌自己说:

“强效去污,免刷洁净。”

讲的是一件事,听起来却完全不是一件事。

达人真正擅长的,本来就是把品牌的产品语言,翻译成自己的观众听得进去的话。可很多合作做到最后,品牌又把翻译权收了回来。

达人可以换场景,可以换口气,但每句话最好都按照brief。最后人还是那个熟悉的博主,说话的方式却已经不像他了。

消费者其实很敏感。

一个看了两年的博主,平时怎么说话、什么东西会推荐、什么东西明显是在接广告,老粉心里大概都有数。

这也是KOL最难被量化、但又很值钱的一部分:他和观众之间,已经有了一段关系。

这段关系可能花了两三年慢慢积累。

消费者未必觉得他每句话都对,但大概知道这个人的审美,知道他平时怎么选东西,也知道什么话从他嘴里说出来比较可信。

品牌真正借用的,其实就是这段关系。

所以很多品牌管理KOL的方法,会出现一个挺矛盾的结果:

一方面花钱,就是因为这个达人有自己的观众、自己的表达和自己的信任。另一方面,合作以后又希望把这些个人差异尽量抹平。

最后最值钱的部分,反而被管理掉了。

这也是为什么我越来越不喜欢把达人简单叫做“投放资源”。

这个词很容易让人想到一张媒介表:多少粉丝、多少钱、多少曝光、多少返点。

如果只是这样理解,KOL当然就是一种比较贵的流量。

但换一个角度,他更像一个已经生活在目标消费者中间的人。他知道这些人平时在看什么,什么话题会停下来,什么表达一听就是广告,也知道一个产品应该怎么放进自己的生活里才不突兀。

品牌需要做的,不是把他的嘴借过来。

而是把真正重要的品牌信息交给他,再让他用自己已经被消费者接受的方式说出去。

当然,这不意味着品牌什么都不管。

产品事实不能错,品牌希望长期留下什么认知,也应该非常清楚。有些信息必须讲,有些表达不能碰,这些边界都需要提前确定。

只是边界之外,应该留一点空间。

不然达人越专业,品牌反而越容易把他用成一个普通广告位。

品牌借了达人已经建立好的信任关系和情感羁绊,走进消费者的生活,带来品牌认知。

这才是KOL最值钱的地方。

也是为什么到了科学种草这一步,我们越来越愿意把KOL看成品牌的价值伙伴,而不只是一个流量工具。

When Brands Treat KOLs Like Ad Placements, They Lose What Makes KOLs Valuable

There’s a pretty common pattern in the way brands work with KOLs.

At the beginning, when choosing creators, people still pay close attention to what they usually post, what their followers like about them, and whether their lifestyle actually fits the brand.But once execution starts, things slowly begin to change.

The product team adds another selling point. The marketing team thinks the brand name appears too late. E-commerce wants the promotion included. Legal removes a few lines that feel too risky.

After a few rounds, a single video ends up carrying almost everything: product functions, technology, ingredients, brand credentials, purchase links—whatever can fit, goes in.

Eventually, the brand team feels relieved: “Now the information is complete.”

And the creator ends up sounding just like every other creator.

If everyone gets the same brief, says roughly the same things, and only the face changes, then what exactly is the brand paying a premium for when it hires a KOL?

That’s a question we’ve been thinking about more and more over the past few years as we’ve worked on seeding campaigns.

Because if the goal is simply to buy exposure, there are already plenty of more mature options. And if you calculate the cost per thousand impressions, KOLs are not necessarily cheaper.

Brands are willing to pay more for KOLs becausecreators have something that a standard ad placement does not.

The problem is that, in many collaborations, brands end up removing that very thing themselves.

The first thing that often gets overlooked is the actual group of people behind the creator.

Two creators can both generate one million views. But one may mainly attract broad entertainment traffic, while the other has a large number of viewers who are actually cat owners, are thinking about switching cat food, and are already considering products in that price range.

From the platform’s point of view, both delivered one million views.

From the brand’s business point of view, those are not the same one million views at all.

So when choosing a KOL, the question cannot just be how much traffic this person can generate. What matters more is who their audience really is, why those people keep watching them, and how much that audience overlaps with the consumers the brand actually wants to reach.

Once you have the right people, content becomes the next issue.

Brands know their own products best, so it is very easy to think: since we are paying for this piece of content, we should try to say as much as possible.

Technology, ingredients, specifications, test results—ideally nothing gets left out.

But consumers are not sitting in a meeting room listening to a product training session.

They may be lying on the sofa at ten at night scrolling through videos. Or they may simply stop for another ten seconds because they normally enjoy watching this creator.

Imagine a home-care creator saying:

“I don’t actually hate it most when the toilet is dirty. What I really hate is knowing I still have to reach in there with a toilet brush.”

Now compare that with the brand saying:

“Powerful cleaning. No scrubbing required.”

They are talking about the same thing.

But they do not sound like the same thing at all.

What creators are good at is translating product language into something their own audience is willing to listen to. Yet in many collaborations, the brand eventually takes that translation right away from them.

The creator can change the setting and adjust the tone, but every line still has to follow the brief.

In the end, it is still the same familiar creator—but suddenly they no longer sound like themselves.

Consumers are very sensitive to this.

If someone has followed a creator for two years, they probably already have a good sense of how that person normally talks, what kinds of products they would genuinely recommend, and what clearly feels like sponsored content.

This is also one of the hardest parts of KOL value to quantify, but one of the most valuable:

the creator already has a relationship with the audience.

That relationship may have taken two or three years to build.

Consumers may not believe everything the creator says, but they probably understand their taste, know how they usually choose products, and have a sense of what sounds credible coming from them.

What the brand is really borrowing is that relationship.

This is why the way many brands manage KOLs can create a strange contradiction.

On one hand, the brand is paying precisely because the creator has their own audience, their own voice, and their own credibility.

On the other hand, once the collaboration starts, the brand often tries to remove as many of those individual differences as possible.

In the end,the most valuable part gets managed away.

That is also why I increasingly dislike calling creators simply “media resources.”

The phrase immediately makes you think of a media plan: follower count, price, impressions, rebates.

If that is all a KOL is, then yes, a KOL is simply a relatively expensive form of traffic.

But viewed differently, a creator is someone who already lives inside the world of the target consumer.

They know what these people normally watch, what kinds of topics make them stop, what immediately sounds like an ad, and how a product can be placed into everyday life without feeling forced.

What a brand needs to do is not borrow the creator’s mouth.

It needs to give the creator the brand information that truly matters, then let them express it in a way their audience already accepts.

Of course, this does not mean the brand should stop managing the content.

Product facts must be accurate. The brand should also be very clear about what it hopes consumers will remember over time. Some information has to be included, and some forms of expression are simply off-limits.

Those boundaries should be clear in advance.

But outside those boundaries, there needs to be some room.

Otherwise, the more professional the creator is, the easier it becomes for the brand to reduce them to an ordinary ad placement.

A brand is borrowing the trust and emotional connection a creator has already built, using that relationship toenter the consumer’s life and build brand recognition.

That is where the real value of a KOL lies.

And that is why, in scientific seeding, we increasingly see KOLs as value partners for the brand—not simply as tools for buying traffic.

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7年来,我们专注于算法时代的数字营销方法,以消费者行为数据,找到品牌增长的确定性答案。For the past 6 years, we have specialized in digital marketing methodologies for the algorithm era, leveraging consumer behavior data to uncover definitive answers for brand growth.

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